Healthcare: What role does educating patients play in lowering readmission rates and increasing HCAHPS (patient satisfaction) scores?
Educating patients to their rights as a patient would give them a voice when it comes to discussing their discharge plans home from a hospital or rehabilitation center. It is the insurance companies that drive the discharge dates in many cases. Working in rehab for more than 15 years, I know many patients do not realize that they can have a say in their discharge plans. If more patients speak up and stress that they do not feel safe to return home, we could decrease the readmission rate.