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AFT Healthcare Professional Issues
Conference 2005

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As AFT healthcare members gathered in Washington, D.C., in late April for their annual professional issues conference, the division’s leaders wanted to make one thing clear to attendees: There is a direct connection between the work that lawmakers in Washington accomplish through legislation and the work healthcare members do back home.

 

“The decisions made here affect our lives every day,” AFT Healthcare program and policy chair and AFT vice president Candice Owley told the more than 250 healthcare professionals in attendance. “It’s important that people begin to connect the dots between what we are doing back home and what people in Washington are doing.”

 

This year, more than 150 participants took part in the lobby day activity, which allows conference participants to meet with their members of Congress. Cynthia McDougall, a labor and delivery nurse at the University of Medicine and Dentistry of New Jersey and a member of Health Professionals and Allied Employees Local 5089, came to her first conference because she was concerned about the proposed Medicaid cuts.

 

“It was important for me to attend lobby day and tell my congressman about the potential harm these cuts could pose for our  facility and its patients,” says McDougall, who has been a nurse for 17 years.

 

On the opening day of the conference, AFT Healthcare unveiled a new campaign to fight proposed funding cuts to Medicaid. That same day, leaders of the Senate and House budget committees announced a federal budget agreement that includes nearly $10 billion in Medicaid cuts over the next five years.

 

“These cuts can do real damage and put people’s lives in jeopardy,” said Owley. “Ten billion is a lot of money, and it translates into losses in all our states.” Owley also pointed out that Medicaid cuts will increase the number of uninsured, which will result in patients coming to healthcare facilities much sicker.

 

“Our work is going to be cut out for us,” Owley warned, “but we have to find a way to ensure these cuts don’t diminish the care that patients receive.”

 

“This is the most difficult political climate I’ve ever been in,” said AFT Healthcare president Edward J. McElroy at the opening session. “This administration knows the cost of everything and the value of absolutely nothing. We are cutting entitlement programs yet are able to find the resources to provide a tax cut to those who need it the least.”

 

McElroy encouraged attendees to focus on effective ways to build the union, starting with organizing new members. “The best organizers for the union are its members,” he said, and by getting them involved in issues and in political action, others will see the power and effectiveness of the union. When the union speaks out, he added, it will be heard more loudly and more broadly than it is now.

 

Nurses: The last real hope

“Nurses are the last real hope for healthcare in America,” said Barbara Ehrenreich, author of the New York Times bestseller Nickel and Dimed: On (Not) Getting By in America. “You are the only people who see patients as human beings.”

 

“The healthcare system is becoming a health hazard,” said Ehrenreich, who spoke with humor and poignancy about “the assault on the poor and working class” in America. The hazard is not due to medical errors but to the fact that the rising cost of care is driving people into poverty, she explained.

 

The decline of employer-sponsored healthcare insurance, decent paying jobs and affordable housing, and the effort to change Social Security, have only served to polarize society, said Ehrenreich. “The middle class is shrinking, and the rich are getting richer and the poor are getting poorer.”

 

“What is the goal of taking away these things?” she asked. “They want us scared. Fear is contagious. But courage is contagious too. We have to do a lot more to spread it around. We’re going to need all the courage we can get,” Ehrenreich told participants. “We are fighting for deep and lasting changes. … It won’t always be an uphill battle. We’re going to win because we have a secret weapon: solidarity.”

 

Carol Etherington, a nurse and past president of the Nobel Peace Prize-winning organization Doctors Without Borders, was another featured speaker. Etherington began her career as a nurse in Appalachia.

 

“What we see in some areas of America parallels what we see globally. The healthcare systems are often overwhelmed,” noted Etherington, who recounted the experiences of refugees she cared for in Angola, Cambodia and Sierra Leone.

 

“Health and human rights are inextricably linked. We must strive to ensure people have human rights and dignity as well as their health,” she said, urging healthcare workers to be more active and “be a voice for those who don’t have a voice.”

 

Etherington also encouraged conference participants to think about offering financial support or volunteering to work for  organizations like Doctors Without Borders.

 

“It’s a great time to think about doing it if you want to go into this kind of work.”

 

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WORKSHOPS

Changes in the
home care environment

In today’s home health environment, healthcare workers and their facilities are being sued for fraud, breach of contract, negligence, breach of confidentiality and  more. During her workshop, Carol Stock, a nurse attorney and the president of Carol M. Stock and Associates, reviewed the legal challenges many home healthcare workers are facing today and ways to identify high-risk situations.

To avoid bad outcomes that could result in a lawsuit, home health workers should use risk management techniques, said Stock, explaining that risk management is the use of hindsight to develop foresight in preventing recurrences and problems. It allows you to identify, control and prevent risk.

“Nurses and other home healthcare workers practice risk management every day. You identify problems and come up with solutions,” Stock said.

“Most patients have great expectations and they want the right service, right now. When the expectations and the outcomes don’t match, people get angry and they sue,” she pointed out.

Home health workers should review each visit and document the client’s understanding of their plan of care. Documentation provides legal protection in case patients are noncompliant, said Stock. In addition, home health workers need to know their healthcare facility’s informed consent policy and follow it.

Uninformed and uninvolved clients are more likely to have unrealistic expectations and are more likely to sue,  said Stock.

Documentation also helps ease communication, Stock explained.  If a patient is noncompliant or unhappy with the plan of care, “it might be that neither of you is communicating.”

Stock also discussed how provisions from the Health Insurance Portability and Accountability Act (HIPAA) have affected home health services, as well as the use of technology such as e-mail and electronic medical records.

“Some trends are hopeful for home health,” said Stock. For instance, she noted that cost-saving measures in the Medicare Modernization Act of 2003 have allowed for improvements in planning and patient management as well as more timely patient care decisions.

Effective leadership
for healthcare workers

After leading an energizing and humorous general session, healthcare consultant
Michael Fortino followed up with a workshop on building leadership skills.

“Healthcare is ultimately in your hands. It’s your responsibility to guide your administration to effect real change,” Fortino told the standing-room-only crowd.

Healthcare workers can learn from certain industries, where frontline workers have changed the way things are done, said Fortino. He shared the experience of workers at Harley-Davidson and Southwest Airlines, whose managers focused on the needs of their people.

“It is up to healthcare workers to challenge their hospital administration to improve,” he added. Hospital management says it wants to improve patient satisfaction. “If that’s true, they must focus on employee satisfaction. You can guide your administration to do what they need to do by helping them understand how certain changes will pay off for them.”

For example, if one nurse leaves because the hospital doesn’t provide support, the hospital must replace that nurse at a cost of nearly $30,000, explained Fortino. “It makes more sense to take that money and use it to keep the nurse on the job.”

Fortino encouraged participants in leadership roles to focus on developing other leaders. “Management wants to develop followers, not leaders. We have to develop our own leaders,” he said. “Encourage your colleagues, avoid negativity and focus on policies that need to change. Use your united voice to have a say.”

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