FEMA has added a new "Automated Status Update" function to its registration phone line for those who registered for assistance at 800/621-FEMA (3362) or registered online at http://www.fema.gov. With the help of the Automated Status Update, applicants are able to immediately check the status of their case and obtain basic information regarding their account. By following a series of voice-activated prompts, the applicant may access information about personal registration, eligibility status, financial compensation, the appeals process and other information. Applicants still have the option of talking to a FEMA helpline operator as well. They must simply listen to the prompts to select help line assistance.

To access the Automated Status Update, applicants must call 800/621-FEMA (3362) and provide their FEMA registration ID number, date of birth and the last four digits of their Social Security number. If the applicant provides inaccurate information or makes an error, they will be forwarded to FEMA helpline staff.

Meanwhile, federal and state disaster recovery officials recommend victims stay in touch with recovery agencies after registering for disaster assistance. Because victims often move locations following disasters, it can be difficult for FEMA to ensure that they have correct contact information. FEMA has provided a number of ways to make it easier for applicants to update addresses, phone numbers and personal information. Staff at any Disaster Recovery Center can make updates for any previously registered applicants; the FEMA Web site at http://www.fema.gov/ provides an update option as does the toll-free helpline option at 800/621-FEMA (3362).

The helpline is available 24 hours a day, 7 days a week. A similar helpline is available for individuals who use special keyboard equipment (TTY) at 800/462-7585. When making a call to update status information, callers should refer to their application number issued at registration. This number is displayed on all correspondence received from FEMA and is a key identifier in tracking assistance requests. [10/23]